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Operations Lead

Job ID: 24-04815
Operations Lead
San Jose, CA Hybrid
12 Months
$52.11 per hour on W2

You are a key partner to Customer Experience, Sales and Pricing Ops. Success in this position requires operational excellence with strong project management skills, exceptional attention to detail, superior organization skills and foundational understanding of sales processes and tools. The individual should collaborate effectively with cross-functional stakeholders, drive all communications and be the conduit with partner teams.
Ensure tight handoff with partners
Send quarterly and monthly updates to stakeholders on launch roadmaps
Help campaign managers to create cheat sheets if needed
Manage all requests and escalations through Jira
Track and triage
Create weekly report with insights
Monthly reporting on customer support cases
Monthly reporting on volume x topic with drill down to region
Bring relevant insights to Genuine and solution proposals
Manage all Pricing Operations such as requests and updates and ensuring that all documentation is kept up to date and accurate
Perform reviews and make improvements to program wikis/documentation to ensure hygiene and ease of consumption

3-5 years of experience in an Business Operations role
Must have experience in Jira and Wiki; familiarity with Customer One and other support tools is a plus
High attention to detail and superior organization skills applied to document/site maintenance
Experience independently managing small-size projects
Able to remain highly organized in a loosely structured, fast-paced environment
Clear, effective communicator
Exceptional interpersonal and communication skills, both written and verbal
Motivated, disciplined, and able to work autonomously
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