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Customer Job

Analyst - Precious Metals Desk

Job ID: 24-06229
Job Title: Analyst – Precious Metals Desk
Location: Toronto, ON M5X 1A1
Duration: 12 months
Contract Type: T4 only
Pay Rate: CA$34.48/Hour
 
Job Description:
  • Client maintains inventories of precious and base metals throughout the world.
  • Physical metals operation team is providing the support to our traders globally for both base metals and precious metals business
  • As a member of physical metals operation team base in our Toronto office, working closely with Global trading and sales desks, mainly providing the support being a key point of contact between custodians and clients, helping to ensure smooth settlement of metals.
 
Key Responsibilities
  • Organizes work information to ensure accuracy and completeness.
  • Researches and resolves discrepancies and issue or escalates to manger, as required.
  • Responsible for Monthly invoice and dispatch to client within the required timeline
  • Ensure the records are maintained in a proper manner
  • Ensure the financial system and inventory system are updated properly for the trades and transfer requests and related supporting docs are retained for future reference
  • Ensure all shipping documentation and invoices generate are in order as required.
  • Builds effectives relationship with internal / external stakeholders
  • Works independently on a range of complex tasks, which may include unique situations.
  • Interaction with partners across the businesses, including Middle office, Front office, Technology.
 
Must Haves:
  • 3-5 years of relevant experience - familiar with billing process, invoices, high level communication
  • Previous logistic experience
  • Knowledge and understanding of business unit’s products and services, processes and controls
  • Knowledge of standard desktop applications (i.e. Excel, etc.) and department systems and applications
 
Education:
  • Post-secondary degree in related field of study or an equivalent combination of education and experience.
 
Soft Skills:
  • Strong attention to detail.
  • Ability to be organized in a fast-paced environment with multiple simultaneous and conflicting requests with a focus on detail and accuracy
  • Demonstrated customer service excellence
  • Verbal & written communication skills
  • Collaboration & team skills
  • Analytical and problem-solving skills
  • Data driven decision making
 
Nice to Haves:
  • Previous banking experience
  • Understanding of business unit’s risk and regulatory requirements

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