Application Support & Management Services

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Overview

Our application support & management services give you the most reliable application service, 99.99% uptime, highest performance throughput, operational efficiencies across business processes, AI/ML-based proactive services, incident, problem and request management, lower costs with effective knowledge management & the fastest issue resolution framework in the industry today.

We pride ourselves to have achieved one of the top class outcome metrics in all our client engagements, viz. under 15 minutes of issue response time, severity 1 issue resolution within 2 hours, 100% delivery of changes within the time agreed upon, and so on.

Some Key Industry Challenges and Needs

Lower support costs to reduce TCO over the long term

Upgrading and customizing applications regularly for the ever-changing business needs

Skilled talent to manage the current application environment, viz. legacy and modern applications

Strategic transitioning from legacy applications to aid business

Adhering to quality and process orientation on an ongoing basis

Proactive incident and problem management to minimize business disruptions

Our value-driven application support and management services enable businesses to meet evolving business processes and improve process lifecycle by facilitating a truly service-oriented application support culture.

Our Services

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Application
maintenance

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Application
re-engineering

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Migration, upgrade
& integration

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Helpdesk &
service desk

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Version & knowledge
management

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Error, event, problem, &
request management

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Technical support /
SRE / DevOps

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Performance, troubleshooting,
& optimization

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Documentation, development,
& maintenance

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Disaster recovery, high
availability & business continuity

Why Intelliswift?

24x7 support leveraging our global delivery model

Flexible and non-linear pricing model to optimize spends

Expertise in AI/ML-based predictive platform for proactive incident and problem management

Experience in process standardization via global best practices and quality frameworks, viz. ITIL, CMMI, COBIT, etc.

Proficiency in automation of business processes and systems, customized to your unique state and needs

Assure seamless operations with our application support and management services – Contact us today to maintain and optimize mission-critical business applications.

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