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Customer Job

BSA

Job ID: 25-10446
Business Systems Analysis

What you will be doing:
  • Review all applicable dashboards and reports and develop recommendations
  • Convert product roadmap features into smaller user stories
  • Write business requirements and documentation
  • Write clear user stories, acceptance criteria for system development
  • Support the creation of user journey mappings
  • Analyze user data and create reports, dashboards and visualizations
  • Perform data discovery, analysis and modeling
  • Perform (UAT) User Acceptance Testing
  • Analyze research results and data to uncover insights
  • Provide support on issues and questions from stakeholders
  • Create user stories with relevant acceptance criteria
  • Organize the backlog in a system - JIRA
  • Refine and maintain the product backlog
  • Project documentation
  • Prepare documents and create presentations weekly meetings
  • Collaborate with developer teams
  • Develop materials to support change management
  • Department Support
  • Contribute to the organization’s Agile transformation
  • Coach and mentor less Agile experienced staff
  • Provide leadership
 
What you will need:
  • BS, BA in customer experience, marketing market research business, project management
  • 3-5+ years in a customer-centric project as support delivery, or enterprise strategy development
  • Business Analysis Agile
 
Desired Skills:
  • Design Thinking Human Centered Design and Service Design
  • Customer journey mapping and related tools, such as Figma and Mural
  • Excellent communication and presentation skills
  • Experience with project management tools, such as Jira
  • Excellent customer service and problem-solving skills
  • Strong organizational skills
  • Self-motivated

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