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Business Analyst 1 (Sales/Return Order Analyst)

Job ID: 26-01462
Pay rate range - $30/hr. to $33/hr.
Schedule: Fully onsite

Description:
Top skills:
• Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).

KEY RESPONSIBILITES/REQUIREMENTS:

We are seeking a highly organized and detail-oriented Sales/Return Order Analyst to join our team in Englewood Cliffs, NJ.
The ideal candidate will have at least 2 years of experience in a related role and a bachelor's degree. This contract position will focus on managing order processing, returns, and ensuring compliance with global guidelines, while collaborating with cross-functional teams to resolve discrepancies and maintain vendor compliance.

Key Responsibilities:

1. Order Management:
o Enter and update sales/return orders as needed.
o Perform monthly maintenance of aged sales/return orders in adherence with global guidelines.
o Communicate with assigned accounts regarding Return Authorization (RA) status, supporting inquiries, and changes.

2. Research and Reconciliation:
o Research and resolve sales/return order discrepancies.
o Process price adjustments via debit and credit memos as needed.

3. HE Vendor Compliance:
o Manage all HE vendor compliance violations by disputing invalid charges through extensive research.
o Track and report valid compliance violations to mitigate future instances.

4. Customer Support:
o Serve as a point of contact for customer inquiries related to orders and returns.
o Ensure a positive customer experience by resolving issues promptly and professionally.

Qualifications
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Minimum of 2 years of experience in order management, returns processing, or a similar role.
• Strong verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in ERP systems (e.g., SAP) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Advanced Excel knowledge (PowerPivot/Get & Transform) is a plus.

Preferred Qualifications
• Experience in an order management or supply chain environment.
• Knowledge of inventory management systems.
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