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Business Analyst 4

Job ID: 24-05860
Pay rate range - $50/hr. to $55/hr. on W2
Schedule: Hybrid 4 days onsite

Top skills:
Fraud Analysis, Excel, SQL

Summary:
The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects, or filling organizational roles above an administrative level, but below a management level.
Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget.
The business operations specialist usually reports to a project manager or director.

Education/Experience:
Bachelor's degree in business management, economics, finance, accounting or relevant field required.
8-10 years experience required.

KEY RESPONSIBILITIES/REQUIREMENTS:

Responsibilities:
• Screen new B2B account application to determine if the customer is a real business, the business size claimed in the application, and if they may be a business that resells the product purchased.
• Investigation and resolution of suspected instances of consumer fraud such as the use of stolen credit cards, account takeovers, fraudulent generation of reward points, or disingenuous complaints
• Effectively analyze common patterns of suspicious behavior to prevent future unauthorized activities
• Responsible for all consumer and internal claims that cannot be resolved by Customer Service Representatives, or Customer Service Managers, or which exceed financial thresholds or situations that could lead to legal or PR involvement
• Dispute chargebacks by reviewing and providing compelling evidence to financial institutions.
• Complete ad hoc projects given by their direct manager.

Desirable Skills:
• High analytical skills
• Strong communication skills and an ability to adapt to a fast-changing environment
• Education: Bachelor’s degree
• English is a must, a second language will be a strong asset
• 1-3 years of experience in fraud, risk management or banking services specifically with chargeback/retrieval responses, dispute resolution, and card compliance as an asset
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