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Customer Job

Business Analyst III

Job ID: 24-05909
Pay rate range - $48/hr. to $50/hr. on W2

Must Have
Excel (Pivot tables, etc.)
Basic SQL queries
Automated dashboards

Requirement
Working under the Support Engineering Team (Customer support team) for higher-tech.
About 700 tickets a week
1st line of defense in support
Analyzing customer issues (pain points against system record), validation
Sending a ticket to the proper team to triage the issue
Working heavily in dashboards (Tableau, etc) with SQL querying
Utilizing data to help alleviate pain points and checking if others have the same issue
Working with AWS QuickSite
Ad-hoc  calls

Leadership Skills

Dive Deep, Ownership
Needs to speak fluent English
Interpersonal Communication Skills


 

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