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Contingent Worker Program Specialist

Job ID: 25-09624
Job Title: Contingent Worker Program Specialist
Location: San Jose, CA 95110 (Hybrid)
Duration: 12 months
Contract Type: W2 only
Pay Rate: $35.21/Hour
 
Duties:
  • Join a dynamic team supporting the Contingent Worker Program with operational excellence.
 
What You Will Do
  • Manage the overall day-to-day operations of the Contingent Worker Program, ensuring flawless execution of tasks
  • Provide outstanding support for line managers regarding CW guidelines, policies, and procedures
  • Assess and approve new worker requests, ensuring timely and accurate processing
  • Act as the first point of contact for addressing customer concerns related to contingent worker support and issue resolution
  • Collaborate with key collaborators to ensure streamlined worker onboarding and offboarding experiences
  • Collaborate with internal Client’s teams on quarterly and project-based initiatives, driving continuous improvement
  • Update process documentation and make sure processes are clearly communicated to all collaborators regularly.
  • Ensure client service and happiness in all areas of the position, maintaining a high standard of excellence
  • Perform other duties as assigned, contributing to the overall success of the team
 
Skills:
  • Developing positive relationships with various functions across the organization and encouraging a collaborative environment
  • Bringing a hands-on approach to solving problems and successfully implementing solutions
  • Working under pressure in a fast-paced environment, managing multiple tasks, and meeting deadlines
  • Continuously improving processes and procedures to ensure world-class service delivery
  • Communicating complicated details effectively, both written and verbally, with individuals at all levels within the organization
 
You Have
  • Demonstrated clear communication skills, both written and verbal, with the ability to convey complex information succinctly
  • 2-3 years of experience in contingent workforce, staffing, or HR operations, with a proven track record of success
  • Strong skills in Excel and PowerPoint, with the ability to build compelling presentations and reports
  • High learning agility and the ability to navigate ambiguity with confidence
  • Preferred experience with Workday and ServiceNow, improving your ability to manage workforce data effectively
  • The ability to maintain confidentiality, integrity, and professionalism in all interactions
  • Strong critical thinking and problem-solving abilities, with a keen attention to detail and a focus on continuous improvement
  • A proactive approach, with the ability to coordinate and prioritize tasks with limited mentorship, delivering outstanding customer service experiences
 
Education:
  • A Bachelor's degree or equivalent experience in education, training, and work experience
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