close image
Back
Back
Back
Back
Refer a Friend

Customer Job

HR Generalist

Job ID: 25-10101
Job Title: HR Generalist
Location: San Jose, CA 95110 (This is a Hybrid role. Looking for candidate to come in 3 days a week. Open to San Francisco, Seattle and Lehi office locations as well)
Duration: 12 months
Contract Type: W2 only
Pay Rate: $36.22/Hour
 
Responsibilities
  • Act as initial point of contact for approximately 16,000 employees across the Americas (through Director level) for all Employee Experience-related questions. Areas of support include:
  • Coach Managers and employees with moderately complex cases in compensation, career development, Non LOA accommodations, I-9 support, orientations, time off and benefits
  • Provide employee support to Director level and below population
  • Address questions related to Employee Experience policies, procedures and programs
  • Identify and clarify issues through inquiry
  • Evaluate potential solutions or implement selected solutions
  • Mitigate escalations as much as possible and focus on quick resolution
  • Responsible for managing, tracking, closing and reporting progress on Employee Experience inquires using the case tracking tool
  • Assist employees and managers in utilizing and optimizing self-service transactions in Employee Experience-related tools
 
 
Skills
  • Effective communication skills at all levels, including written and oral communication
  • Demonstrates foundational problem solving and triaging capabilities of moderately complex cases (i.e. compensation guidance, career coaching)
  • Displays the highest commitment to customer service
  • Ability to complete work with a sense of urgency
  • Ability to work autonomously and independently, while contributing to key initiatives
  • Ability to apply judgment and identify need and appropriate party for escalation, demonstrates foundational employee relations skills
  • Contributes and to team projects and initiatives
  • Ability to learn tools and various technology platforms
 
Education:
  • 3+ years HR experience preferred
  • Bachelor's Degree or equivalent experience
 
Share Job

Share to

CV or resume

Choose file
or drag and drop file here
For best results, upload *.doc/.docx/.pdf format files only (File size must be less than 2MB)

Personal information

Tell us something about yourself

How may I help you?

Welcome to Intelliswift Bot

Agent Image

IntelliBot

Support Agent

Hi, Welcome to Intelliswift!
I am here to help you find your way! What are you looking for?

What are you looking for?