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HR Specialist II

Job ID: 25-10731
Pay rate range - $30/hr. to $34/hr. on W2
5 days in the office

Must Have
2+ yrs relevant experience. Will work with tech systems and SIM tickets.  Be able to learn basic systems. 
Excel- analyze data
Experience with online assessments, escalation, and support management is preferred.  Ticket management systems.

Must-haves:
• Bachelor's degree or equivalent experience
• 2+ yrs. Need tech systems, SIM tickets.  Be able to learn basic systems. Experience with online assessments, escalation, and support management is preferred.  Ticket management systems.
• Experience with technical tools and systems
• Strong attention to detail and problem-solving abilities
• Excellent organizational and time management skills
• Strong communication skills
• Ability to work effectively in a fast-paced environment
 
Nice to haves: PM experience is preferred.
 
Degree/certification: Bachelor's

Key Responsibilities:
• Execute day-to-day operational tasks across assessment build and support functions
• Support the testing and validation of assessment workflows
• Assist in troubleshooting and resolving assessment-related issues
• Maintain accurate documentation of processes and procedures
• Collaborate with internal teams and third-party vendors
• Support ticket management and resolution
• Contribute to process improvement initiatives
• Assist in monitoring and reporting operational metrics

Job Description: 
The Assessment Operations Team supports in end to end implementation and subsequent support of client suite of online assessments.
The Assessment Operations specialist will own tactical assessment work as needed to support broader team projects and may lead small-scale initiatives individually to implementation.
This specialist will support in data retrieval/documentation processes as needed from the team, relying on limited experience and judgment to plan and accomplish goals.
Performing a variety of tasks, the specialist will work under general supervision, reporting to a team manager. A certain degree of creativity and latitude is required.

Position Overview:
The Operations Specialist will support both Assessment Build & Launch and Assessment Support functions, ensuring operational efficiency across the ITA Assessment Operations team.
This position will build, launch, and support client's assessment portfolio. 
This will be blue badge coding tests/ behavioral assessments. 
When the client needs an updated assessment, this team works cross-functionally to put the assessment together.  For example: Work with the tech team to launch when it’s ready. 
Tedious work for translations- attention to detail is needed. 
Conduct meetings, effective communications.  Has PM on the team that manages this. 

Key Responsibilities:
• Execute day-to-day operational tasks across assessment build and support functions
• Support the testing and validation of assessment workflows
• Assist in troubleshooting and resolving assessment-related issues
• Maintain accurate documentation of processes and procedures
• Collaborate with internal teams and third-party vendors
• Support ticket management and resolution
• Contribute to process improvement initiatives
• Assist in monitoring and reporting operational metrics

Basic Qualifications:
• Bachelor's degree or equivalent experience
• 2+ yrs. Need tech systems, SIM tickets.  Be able to learn basic systems. Experience with online assessments, escalation and support management is preferred.  Ticket management systems.
• Experience with technical tools and systems
• Strong attention to detail and problem-solving abilities
• Excellent organizational and time management skills
• Strong communication skills
• Ability to work effectively in a fast-paced environment

Administers human resources policies and procedures that pertain to employee relations. Researches and analyzes data pertaining to human resources.
May require a bachelor's degree in a related area and 2+ years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field.
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