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IT Service Desk associate

Job ID: 25-09973

Onsite IT Technical Support Analyst for a 6-month contract in the greater Burbank / Los Angeles area.

This position pays $25 W-2 an hour.
Must have strong DHCP, SCCM and A+ certification.

What you will be doing:

Microsoft O365 troubleshooting and administration
Troubleshooting and supporting Windows 10
Support using Active Directory management
GPO management
PC Imaging using SCCM, SCCM software deployment, SCCM patch management
Microsoft MFA authentication (Multi-Factor Authentication)
Responsible for assisting Technical Support Analyst I's with escalations and technical questions and provide technical coaching and training as things change in the environment
Spend their day on the covering phones, coordinating, diagnosing, and troubleshooting incoming employee calls and emails
Provide support for technical/IT issues involving desktop and laptop application software or network services from local personnel or from employees using remote network access
Assist with local field tickets when possible

What you will need:

4-5+ years of experience in Technical Support, Help Desk Support, Desktop Support
Must have strong DHCP
Experience in PC Imaging, SCCM
Experience with Active Directory, Azure Active Directory, Group Policy’s
Experience with O365

Certifications required:

CompTIA A+ certification required or higher certification such as MCP, MCSE, MCSA

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