close image
Back
Back
Back
Back
Refer a Friend

Customer Job

ITSM Data Analyst

Job ID: 25-10505
Job Title: ITSM Data Analyst
Location: Madison, WI (100% Remote – CST timings preferred)
Duration: 15 months
Contract Type: W2 only
Pay Rate: $50-$60/Hour
 
Role Mandate:
  • The ideal candidate will be responsible for analyzing data, identifying trends, developing insights, and providing actionable recommendations to both business and IT teams.
  • This role requires strong analytical skills and the ability to communicate findings effectively through written reports and presentations.
 
Key Responsibilities:
  • Collect, analyze, and interpret data primarily from ServiceNow but occasionally from other sources to identify trends and patterns.
  • Develop insights and recommendations based on data analysis to support business and IT decision-making.
  • Prepare comprehensive reports and presentations to communicate findings to stakeholders.
  • Collaborate with business and IT teams to understand their data needs and provide solutions.
  • Ensure data accuracy and integrity in all analyses and reports.
 
Preferred Skills:
  • Familiarity with ServiceNow application.
  • Experience with IT Service Management Processes, such as Incident Management.
 
Qualifications:
  • Bachelor's degree in Data Science, Statistics, Computer Science, or a related field.
  • Proven experience in data analysis and reporting.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively in a team environment.
Share Job

Share to

CV or resume

Choose file
or drag and drop file here
For best results, upload *.doc/.docx/.pdf format files only (File size must be less than 2MB)

Personal information

Tell us something about yourself

How may I help you?

Welcome to Intelliswift Bot

Agent Image

IntelliBot

Support Agent

Hi, Welcome to Intelliswift!
I am here to help you find your way! What are you looking for?

What are you looking for?