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Operations Manager 1

Job ID: 25-10104

Pay rate range - 20/hr. to $23/hr. on W2
Plano, TX, USA- Hybrid

Top 3 Skills -
• Parts forecasting and risk management
• Oversight of all data activities/analytics
• Automate reporting and build a dashboard

Summary:
The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.

• Develop strategies for automating manual processes to improve Mail-In KPI Metrics, including (but not limited to), Turnaround Time, Return Rate, NTF Rate, Repair Bounce, and Net Promoter Score.
• Identify and develop new business opportunities for revenue/reduced costs, and profitability.
• Develop service strategies, quality improvement plans, cost-saving initiatives, and budgets.
• Ensure that customer-negotiated commitments are achieved according to plan.
• Parts forecasting and risk management
• Oversight of all data activities/analytics
• Automate reporting and build a dashboard

• Bachelor's degree in Business Administration, Operations Management, or a related field. 3+ years of progressive experience in operations or billing management or a relevant field.
• Proven leadership and team management skills, including the ability to motivate and inspire teams.
• Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.
• Proficiency in relevant software and tools (e.g., ERP systems, project management software, data analysis tools).

3-5 years' experience in a Management Role

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