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Provisioning Analyst

Job ID: 26-00407
Job Title: Provisioning Analyst
Location: Lehi, UT (Hybrid)
Duration: 09 Months with Possible extension
Pay rate: $28.27/hr on W2

 Duties:
  • Creates new accounts for Digital Marketing, Document Cloud and Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination.
  • Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning.
  • Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly.
  • Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team.
  • Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress.
  • Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems.
  • Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors.
  • Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning.
  • Manages and maintains SharePoint accurate databases and internal dashboards.
  • Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs.
  • Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions.
  • Operates in a professional manner when representing the organization both internally and externally.
  • The candidate will be on a 30-day probationary period.
 
Skills:
  • Candidate must be able to multitask, have strong verbal and written communication skills, be professional and have a positive attitude.
  • Must be detail oriented and well organized with the ability to work under pressure. Need to possess strong problem solving skills and flexibility.
  • Need to have an even temperament, with excellent work ethic and commitment.
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