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Customer Job

SCA (01111) - General Clerk I

Job ID: 25-12465
Qualifications:
Demonstrated experience in postal and/or printing role.

Responsibilities:
- Interacts with customers who have questions about postal service regulations, receiving or mailing documents, or work orders for printing services.
- Provides back-up support to the Postal and Print Associate (Team Leader) for coverage purposes.
- Leads the execution of printing and duplicating orders.
- Reconciles and manages printing volume monthly chargebacks.
- Reconciles daily postage meter usage by various Bank departments to manage postal chargebacks.
- Manages the Bank's FedEx account which includes assisting customers with problem resolution.
- Works with various vendors to schedule periodic equipment maintenance.
- Prepares outgoing mail by complying with postal and delivery service requirements and using postage software/equipment.
- Processes incoming mail and packages.
- Scans labels on letters or parcels to confirm receipt and enter to work flow tracking system; sorts and distributes incoming mail.

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