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Service Representative - Intermediate

Job ID: 26-00248
Pay rate range- $18 - $20/hr. on W2
Fully Onsite

Job Description:
Position Title: Senior Service Representative, Standby Letters of Credit and Guarantees

Must Have Requirements:
• Proficient in Excel, Word, Macros and other standard desktop applications used by the business unit.
• Financial Accounting background - preferably 2 years
• Detail oriented

Skills:
. Strong analytical and problem-solving skills
. Strong investigation skills
. Strong prioritization skills
. Strong organizational skills
. Strong customer service and relationship management skills
. Good change leadership skills
. Good coaching and training skills
. Strong written and oral communication skills
. Ability to multi-task in a fast-paced environment

ACCOUNTABILITIES
Process and/or fulfill trade finance transactions, perform audit/ reconciliation activities and/or other activities in accordance with established
priorities and deadlines on a timely, accurate and efficient basis.
Perform account reconciliation, including Accounts Receivables as per policy and procedure.
Perform wire payments.
Monitor and control Auto renewal reports and extensions of expiry dates related to Standby Letters of Credit.
Monitor and update customer fees information.
Document reports for Management reporting.
Resolve discrepancies/ exceptions that frequently deal with non-routine situations, requiring further analysis.
. Investigate and resolve or make recommendations to more senior team members on more complex, non-routine issues relating to internal
business partner and/or external customer inquiries or requests, business process efficiency and quality control within existing procedures.
Detailed oriented, Deadline-Oriented, Excellent Time Management
. Enable productive relationships within the line of business (LOB) and other functions through responsiveness and support. Proactively work
with others (i.e., on own team, shared service centre, other operational areas, or with the internal business partner and/or external customer)
to ensure delivery of timely, quality and efficient fulfillment activities.
. Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures.
. Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and
participate in the planning, testing and implementation of projects and new/ revised products/ services or processes.
. Provide on-the-job assistance and training to others, as requested.

Education:
• University degree/college diploma

Nice To Haves:
- Bilingual - French & English
- Knowledge of letters of credits
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