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Service Representative - Senior

Job ID: 26-01760
Pay rate range - $20/hr. to $22. /hr.
Operation: Rotating shifts- shifts are 7.5 hours/each and can span in timing from 7:30am- 6:30pm EST. Resources need to be flexible working their day within these confines. Remote working model with 1 day per week on-site mandatory (Mondays)

Job Description:

Role Mandate:
This group receives and processes incoming payments from other entities worldwide electronically.
The focus of these individuals will be to repair incoming payments- when payments are processed, the process of the funds transmitting from their entity can error out- these reps will correct this route and ensure payments can process through their queue to the correct entity.

Team Culture:
This group operates in a true "productivity” area- working with efficiency and speed is the main goal.
The team works together to ensure each wire payment in their queue is completed by EOD – as such, they rely on one another to work together and adhere to deadlines.
This role operates exclusively as a back-office function- there is no customer facing element to the role. Reps interact with their own teams (based out of Mississauga) as well as a sister site (of other service officers).

Role Responsibilities Include (but are not limited to):
• Repairing wire payments
• Ensuring wire payments are processed with no process errors
• Receiving payments in differing currencies and manually keying the funds into the correct currency in alignment with the customer's bank account
• Working through their request queue with both speed and accuracy

Must-Have Skills:
• Excellent typing skills- a speed of 50 words/minute at minimum
• Superb typing accuracy
• Strong communication skills- a bilingual candidate is an asset, but the work the team completes day to day is with English speaking customers
• Willingness to learn
• Strong work ethic

Nice to Have Skills:
• Previous financial teller experience is a nice plus
• Previous service rep experience for a banking client
• Solid knowledge of general geography- this team handles transfers worldwide, and it can be helpful for candidates to have a good understanding of where countries are located and the currencies they leverage

Educational Background:
• Post-secondary degree highly preferred- no discipline in specific is required, nor is it required the candidate come from a college or university background

 
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