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Student Ambassador Program Manager

Job ID: 25-09950
Job Title: Student Ambassador Program Manager
Location: San Jose, CA (Hybrid)
Duration: 4 months
Contract Type: W2 only
Pay Rate: $47.24/Hour
 
Overview:
  • We are looking for a strategic and highly organized Program Manager to lead day-to-day operations and planning for Client's Student Ambassador Program.
  • This person will own the support structure that enables ambassadors to thrive; managing their enablement and coordinating cross-functional content needs to help grow our student user base.
  • The ideal candidate has experience in community building and/or managing an ambassador or advocacy program, and is energized by empowering young creatives.
  • Familiarity with customer advocacy platforms (e.g., Influitive, Base) is a strong plus.
 
Key Responsibilities
Ambassador Support & Enablement
  • Manage a strong operational foundation for the Student Ambassador Program, including challenge troubleshooting, check-ins, and peer support escalation.
  • Maintain a regular cadence of ambassador communications including office hours, newsletters, and virtual events.
  • Coordinate and lead ambassador enablement, training sessions, and professional development opportunities throughout the academic year.
  • Manage ambassador onboarding/offboarding processes, ensuring clear expectations and seamless integration into the community.
  • Foster a thriving community by creating opportunities for connection, collaboration, and peer recognition.
 
Content Development & Resource Management
  • Collaborate with the PMM team to communicate content needs and ensure timely development of student-facing materials.
  • Own and maintain a library of branded templates, presentation decks, and promotional assets for use in workshops, tabling, and digital campaigns.
  • Collect and curate ambassador-generated content to amplify student voices across internal and external Client channels.
 
Cross-Functional Coordination & Reporting
  • Represent the ambassador perspective in key meetings with business stakeholders, marketing, and product teams.
  • Own the planning and execution of Summer and Winter Institute virtual summits.
  • Maintain documentation and dashboards to track engagement, impact, and program success.
 
Skills & Experience
  • 2-4 years in program management, community building, or marketing - bonus if in B2C or Gen Z-focused environments.
  • Proven experience building and/or managing ambassador, advocacy, or peer leadership programs.
  • Experience with customer advocacy platforms (e.g., Influitive, Base) is a plus.
  • Demonstrated ability to manage scalable programs with multiple workstreams and stakeholders.
  • Strong communication and content development skills; ability to write clearly for both student and executive audiences.
  • Comfortable using Adobe creative tools, particularly Adobe Express. Experience working cross-functionally with product marketing, creative, and external agency partners.  
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