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Supply Chain Analyst 4 (Final Mile Delivery Sr Analyst)

Job ID: 25-09315
Pay rate range - $30/hr. to $34/hr. on W2
Work Schedule: Fully Onsite


Top Three Skills:
Leadership/Team Management, Problem, Communication, and Interpersonal skills, Customer Obsession

Education and Years of Experience:
1) Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
2) 8+ years of applicable experience

Job Summary
The Final Mile Delivery Sr. Analyst is responsible for overseeing all aspects of the last-mile delivery operations, ensuring timely and efficient delivery of goods to customers while maintaining high levels of customer satisfaction.
This role requires strong leadership, analytical, and problem-solving skills, with a focus on optimizing customer experience, improving driver performance, and working collaboratively with the Distribution Center and Final Mile Carriers.

Key Responsibilities:
Delivery Operations Management:
o Monitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs.
o Analyze delivery data to identify areas for improvement and implement strategies to optimize delivery routes and reduce delivery times.
o Develop and implement SOPs (Standard Operating Procedures) for all delivery operations to ensure consistency and efficiency.
o Participate in frequent ride behinds to complete driver execution audits along with identifying opportunities for improvement when on route.
o Validates that 3rd party partners are meeting or exceeding expected service level agreements.
o Acts as a centralized escalation and day-to-day management point of contact for all 3rd-party escalated issues.
o Creates consistency of service execution with peers across the network
o Analyze business trends on a daily, weekly, and monthly basis.
o Validates that the open orders/work orders are being updated by the 3rd Party providers in a timely fashion

Driver Management:
o Conduct performance reviews with Final Mile Carrier, provide feedback, and address any performance issues.
o Ensure driver compliance with all process requirements related to pre-delivery, delivery and post-delivery.
o Evaluate capacity needs based on forecasted volume.

Customer Service:
o Respond to customer inquiries and resolve delivery-related issues promptly and professionally.
o Proactively identify and address customer concerns and complaints.
o Build and maintain strong relationships with customer service, operations, final mile carriers, returns, and quality teams.

Technology & Innovation:
o Explore and implement new technologies to improve delivery efficiency and customer experience, such as route optimization software, telematics, and mobile delivery applications.
o Stay abreast of industry trends and best practices in last-mile delivery.

Budget Management:
o Identify and implement cost-saving measures.

Team Leadership:
o Lead, motivate, and develop a high-performing delivery team.
o Foster a positive and collaborative work environment.

Qualifications:
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 5+ years of experience in logistics or transportation, with a strong focus on last-mile delivery.
• Proven experience in managing and supervising delivery teams.
• Strong analytical and problem-solving skills with the ability to analyze data and identify areas for improvement.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with TMS (Transportation Management Systems) and route optimization software is a plus.

Skills:
• Leadership and Team Management
• Communication and Interpersonal Skills
• Problem-Solving and Analytical Skills
• Customer Service Orientation
• Organizational and Planning Skills
• Data Analysis and Reporting
• Technology Savvy
• Time Management




 
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